Customer Terms & Conditions

Reservation and Payment Policy
  1. Puncak Inn strives to ensure that the contents and other matters related to the website and booking engine are accurate and Puncak Inn does not accept liability for errors or omissions that arise within.
  2. Puncak Inn reserves the right to change and update the contents periodically as and when deemed necessary. All information, prices, and availability are subject to change without prior notice.
  3. Puncak Inn reserves the right by authorization from you to use and assign all information in any manner consistent with our Privacy Policy.
  4. All rates quoted are in Ringgit Malaysia and are subject to 10% Administration Fee and 6% GST thereafter.
  5. Effective 1 September 2017, room rates are subjected to a government tourism tax of MYR10 per room per night.
  6. Payment will be under guest PERSONAL ACCOUNT ONLY.
  7. The usage of our website is solely to make legitimate reservations or purchases and not for any other purposes including without limitation, false or fraudulent reservations.
  8. The required age that warrants the use of the website and booking engine must be at least 18 years of age.
  9. Puncak Inn is not liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our website or booking engine.
Cancellation Policy
  1. No shows or cancellation less than 72 hours (3 Days) prior to arrival date will result in a penalty of full payment charged.
  2. Cancellations made more than 72 hours (3 days) prior to arrival date will be free-of-charge (no fees incurred).
  3. You are required to complete and submit the cancellation form.
  4. Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. You may visit our website at
  5. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in a fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.